Top 5 Complaints About Realtors and How Good Agents Avoid Them

If you’re buying or selling a home, you’ve probably heard someone complain about a realtor experience that didn’t live up to expectations. From poor communication to lack of strategy, many issues arise not because real estate is complicated—but because expectations weren’t met.

Whether you're trying to evaluate your current agent or preparing to hire one, understanding the most common complaints can help you avoid disappointment and choose a realtor who truly delivers.

Here are the top five complaints about realtors—and how great agents make sure these problems never happen.

1. “My Realtor Never Communicates With Me.”

This is the number one complaint across the industry. Buyers and sellers want updates, clarity, and fast responses—especially during high-stress moments.

Good agents avoid this by:

• Setting communication expectations upfront
  
  
• Providing consistent updates, even when nothing major has changed
  
  
• Responding promptly to questions and concerns
  
  

You should never feel ignored or uncertain about what’s happening next.

2. “They Didn’t Market My Home Properly.”

Sellers often complain that their home was listed with poor photos, no promotion, or a weak strategy.

Great agents avoid this by:

• Using professional photography and staging guidance
  
  
• Publishing the listing across multiple platforms
  
  
• Running targeted marketing tailored to the property
  
  
• Continuously reviewing results and adjusting the plan
  
  

Effective marketing isn’t optional—it's the backbone of a successful sale.

3. “They Don’t Listen to What I Want.”

Some realtors show properties outside your budget or list your home at a price that doesn’t reflect your goals or the market.

Good agents avoid this by:

• Asking deeper questions
  
  
• Understanding lifestyle needs and financial comfort
  
  
• Respecting boundaries and criteria
  
  
• Providing guidance without pressure
  
  

Listening is one of the most underrated skills in real estate.

4. “My Realtor Didn’t Advocate for Me.”

Clients often feel their agent wasn’t firm in negotiations, didn’t push for a better price, or failed to protect their interests.

Strong agents avoid this by:

• Negotiating confidently with data to back their strategy
  
  
• Identifying risks and explaining implications clearly
  
  
• Standing firm on your behalf with professionalism and composure
  
  

Your realtor should be your strongest advocate—not a passive bystander.

5. “They Seem Disorganized or Unprepared.”

Missed appointments, forgotten paperwork, and last-minute surprises are signs of an agent who lacks systems and experience.

Exceptional agents avoid this by:

• Preparing documents in advance
  
  
• Confirming details and deadlines
  
  
• Keeping the transaction timeline on track
  
  
• Coordinating lawyers, lenders, and other parties seamlessly
  
  

Organization is the foundation of stress-free real estate.

In conclusion, the most common realtor complaints…

usually come down to communication, preparation, and professionalism. When an agent prioritizes clarity, strategy, and customer care, the entire experience transforms—whether you’re buying your first home or selling a property you’ve treasured for years. Understanding these complaints helps you identify what isn’t working and, more importantly, what great service actually looks like.

If you’re looking for a realtor who communicates clearly, markets strategically, negotiates skillfully, and supports you at every step, I’d be honoured to guide your journey.

🏡 Ana Bastas Realty | Experience the AB Advantage™
Serving Halton, Oakville, Burlington, Mississauga, Hamilton, Toronto & the Niagara Region
📞 289.670.5888 | www.anabastas.ca